Alfa Bank - partner of one of the largest networks of software and hardware systems self-service (PTCR) iBox - has asked its customers to refrain from using the network of terminals: "Due to technical problems with coupling of a terminal network iBox, which occurred at 16:35 January 28, accepted payments for all operators, including the repayment of loans will be credited with a delay.

Approximate time solving technical problems - February 7. "Despite this, the network up and running, and thousands of customers iBox - a network of 5340 terminals - on Thursday evening and Friday morning, continued to transfer funds that do not reach the recipient.

mobile operators, offers channels of communication for the terminal, cut them only on Friday afternoon. "After the first customer complaints" Kyivstar "iBox immediately informed about the accident and received a confirmation from us that experts are working hard to fix it, - said in a statement Kyivstar .- We are a company committed iBox to transfer funds to accounts of our clients in full volume until 8 February.

programmers assumed that the cause of the problem was the attack on the iBox. "We cut off their terminals, as we heard that after one of them exceeded the enormous sum", - said the chief of logistics of one of the mobile operators. But the company iBox stated that the failure occurred because of the connection of additional servers, which should have been protsessirovat the increased flow of remittances.

Director of LLC "Ayboks Ina Yoon said that the accident occurred in the center of data storage. "We have asked customers to send us copies of the checks carried out by transfer to a fax number and e-mail - she said .- 1 February we will begin to send data to mobile operators and will soon solve the problem." However, the weekend site was not working, and phones not answered.

According to the National Bank on July 1, 2009 in Ukraine there are 67 791 PTCR, among them the owners of 38 466 terminals were 98 banks, while the rest belonged to 7 companies, working with the banks under agency agreements: "Ayboks" OSMP "Finayti "," City Pei "," UNISIST "," mass payment system in Ukraine "and" Financial Company Contract house ". In I half of last year through bank PTCR was transferred to UAH 2.84 billion, through the agency - 1,7 billion UAH.

refusal accounting fees iBox worsen its position in the market due to loss of customer loyalty. "All the customers at the weekend moved on to our terminal, - said the manager OSMP on the central region and Kiev Alexei Kosarev .- iBox was the only system that did not take a commission, which is the main source of income in this business. After reprogramming the company will take a commission and clientele will go to other terminals. Inna Yong assured that they do not plan to introduce a commission. However, experts believe that customers have iBox will still be less.

"I would work to ban the terminals, which are not subject to strict control of any of the regulators," - noted the director of the Ukrainian association of member banks" payment system EMA Alexander Karpov.

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